Basic steps for a reservation
- Name
- Number of guests
- Date
- Time
- Special occasion eg. birthday
- Special requirements
- Contact number
Special Requirements
- Table by the window
- Table of 10
- Highchair
- Allergies eg. Garlic
- Bottle of champagne on arrival
- Wheel chair
- Birthday cake
- Anniversary cake
- Personalized menu
- Private room
DIALOG 1
MAKING A RESTAURANT RESERVATION
Restaurant Manager: Can I help you?
Guest :Yes. Could I make a reservation for tomorrow evening?
Restaurant Manager: Just one moment please. For what time?
Guest: Eight o’clock. There are four of us.
Restaurant Manager: That’s fine. Could I have your name, please?
Guest : Yes, it’s Patterson. That’s P-A-T-T-E-R-SO-N.
Restaurant Manager: And could I have your telephone number?
Guest :Yes, it’s 012-744-2558.
Restaurant Manager :Alright, Mr. Patterson. That’s four people for eight pm tomorrow.
Guest: Thank you very much we look forward to it. Good bye!
Restaurant Manager: You are most welcome, Good bye.
DIALOG 2
WALK IN GUESTS NO RESERVATION
Restaurant Manager: Good evening Sir and Madam. Welcome to Blue Whale Restaurant. How may I help you?
Guest: Good evening. Do you have a table for two?
Restaurant Manager:Sir do you have a reservation?
Guest: Sorry we don’t. We thought maybe you might have a table for us but I see you are busy.
Restaurant Manager: It’s ok Sir but I am sorry to say that we do not have a table available at the moment (Looking around). Sir I will have a table for you in about 15 minutes would you like to wait in the bar?
Guest: Hmmm ok, thank you
Restaurant Manager:I will make a booking for you, may I have your name?
Guest: Mr. Patterson
Restaurant Manager: Ok Mr. Patterson, come with me. This way Sir, this is our bar you may order a drink if you like and I will call you as soon as the table is ready for you
Guest: Thank you
Restaurant Manager:You are welcome
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| PHONETIC ALPHABET |